At Trendyspotz, owned and operated by Fortnite ventures private limited, we are committed to delivering a transparent, fair, and dependable shopping experience. In this Grievance Policy, “we,” “our,” and “us” refer to Fortnite ventures private limited, while “you,” “your,” and “user” refer to customers using our platform. Our goal is to address complaints efficiently, professionally, and in accordance with applicable laws.  

What Constitutes a Grievance  

A grievance is any complaint, concern, or dissatisfaction related to products or services obtained through our platform. Common examples include:  

• Defective or quality-related product issues  
• Incorrect, delayed, or failed deliveries  
• Payment failures or transaction problems  
• Issues with returns, exchanges, or refunds  
• Concerns regarding customer support interactions  
• Requests for clarification about company policies  

How to Submit a Grievance  

To register a grievance, please follow these steps:  

• Select Category: Choose the category that best fits your concern  
• Provide Details: Include your Order ID, a detailed description of the issue, and attach supporting documents or images  
• Submit: Our support team will review your grievance and respond accordingly  

Escalation to the Grievance Officer  

If your grievance is unresolved or you are unsatisfied with the response:  

• Escalate the matter to our designated Grievance Officer  
• The escalation process is conducted under the Information Technology Act, 2000, and other relevant regulations  
• The Grievance Officer ensures thorough and impartial handling of escalated complaints  
• Contact: Reach the Grievance Officer at fortniteventuresprivatelimited@gmail.com  

Grievance Resolution Process  

• Acknowledgement: You will receive confirmation of your grievance within 48 hours via email  
• Tracking ID: A unique reference number will be provided to track the status of your grievance  
• Resolution Timeline: Grievances are typically addressed within 7 working days or as required by law  
• Regular Updates: You will be informed of progress through your registered contact details  

Closure of Grievances  

A grievance is considered resolved when:  

• A satisfactory solution has been provided by the support team or Grievance Officer  
• No response is received from you within a reasonable period after resolution communication  
• A final decision is issued in accordance with company policies and legal requirements  

Contact Information  

For questions, assistance, or to submit a grievance, please contact us at:   
fortniteventuresprivatelimited@gmail.com  

We are committed to resolving your concerns promptly, fairly, and transparently.